Shipping policy

VELURE SHIPPING POLICY

Thank you for choosing Velure.

We are committed to delivering premium oral care products safely and efficiently throughout South Africa.

Processing Times

All orders are processed within 1–3 business days after payment has been successfully received. Once your order has been processed and dispatched, you will receive a shipping confirmation email along with tracking information where available.

Estimated Delivery Times

South Africa: 8–15 business days

While most orders arrive within the estimated timeframe, delivery times may occasionally vary due to customs processing, courier delays, public holidays, or factors outside of our control.

Order Tracking

Once your order has been dispatched, you will receive tracking details via email so you can monitor the progress of your shipment.

Shipping Costs

Shipping costs are calculated at checkout. From time to time, Velure may offer free shipping promotions on qualifying orders.

Incorrect Shipping Information

Please ensure that all shipping information is entered correctly at checkout. Velure cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete address information provided by the customer.

Lost, Delayed or Damaged Orders

If your order has not arrived within the estimated delivery timeframe, or if it arrives damaged, please contact our support team at support@velure.co.za and we will work with our shipping partners to resolve the issue as quickly as possible.

Questions

If you have any questions regarding your order or our shipping policy, please contact us at support@velure.co.za and a member of our team will be happy to assist you.

Thank you for choosing Velure.