Shipping policy

Shipping Information

At Velure, we're committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Once your order has been processed, it will be prepared for dispatch.

Delivery Times

We offer FREE nationwide shipping across South Africa.

Estimated delivery time:

• 5–12 business days

Delivery times may vary depending on your location, courier operations, and periods of high order volumes.

Order Tracking

Once your order has been dispatched, you'll receive a tracking number via email so you can monitor your shipment from dispatch to delivery.

Shipping Delays

While we strive to meet our estimated delivery times, occasional delays may occur due to factors beyond our control, including public holidays, weather conditions, or courier network disruptions.

Incorrect Shipping Details

Please ensure your shipping address and contact information are accurate before completing your order. Velure cannot be held responsible for delays or failed deliveries resulting from incorrect information provided at checkout.

Need Assistance?

If you have any questions regarding your order, our support team is here to help.

Email: support@velure.co.za