Privacy Policy

Last Updated: 03/06/2026

Introduction

Velure ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address

Order Information

Products purchased
Order history
Transaction details

Technical Information

IP address
Browser type
Device information
Website usage data
Cookies and tracking information

How We Use Your Information

We may use your information to:

Process and fulfil orders
Provide customer support
Communicate order updates
Improve our website and services
Prevent fraud and unauthorized transactions
Send promotional communications (where consent has been provided)
Comply with legal obligations

Payment Information

Payments are processed securely through third-party payment providers.

Velure does not store your full credit card or payment information on our servers.

All payment information is handled by secure payment processing partners in accordance with industry security standards.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties only when necessary to:

Process payments
Deliver orders
Provide customer support services
Comply with legal requirements
Protect our business against fraud or abuse

These service providers are required to safeguard your information appropriately.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

Remember your preferences
Analyze website performance
Improve site functionality
Deliver relevant marketing content

You can manage or disable cookies through your browser settings.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Object to certain processing activities

To exercise these rights, please contact us using the details below.

POPIA Compliance

Velure is committed to complying with the Protection of Personal Information Act, 2013 ("POPIA") of South Africa.

We process personal information lawfully, transparently, and only for legitimate business purposes.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

Retention of Information

We retain personal information only for as long as necessary to:

Fulfil our contractual obligations
Meet legal and regulatory requirements
Resolve disputes
Enforce our policies

Changes To This Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date.

Continued use of our website after changes have been published constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

Velure

Email: velure.za@gmail.com

Website: www,velure.co.za

Business Address: 56 Edison Crescent, Sunninghill

Customer Support Hours:
Monday – Friday
09:00 – 17:00 SAST