Terms Of Service

Introduction

Welcome to Velure.

These Terms of Service govern your use of our website and the purchase of products from Velure (Pty) Ltd. By accessing our website or placing an order, you agree to be bound by these Terms of Service.

If you do not agree with any part of these terms, please do not use our website.

Eligibility

By using this website, you confirm that:

You are at least 18 years of age or have permission from a parent or legal guardian.
You are legally capable of entering into binding agreements.
The information you provide is accurate and complete.

Products and Services

Velure offers oral care and personal care products for purchase through our website.

We make every effort to display products, descriptions, pricing, and images accurately. However, actual products may vary slightly from website images due to manufacturing updates, packaging variations, screen settings, or supplier changes.

We reserve the right to discontinue or modify products at any time without prior notice.

Pricing

All prices displayed on our website are shown in South African Rand (ZAR).

Prices are subject to change without notice.

In the event of a pricing error, Velure reserves the right to cancel or refuse orders placed at an incorrect price and provide a full refund where payment has already been received.

Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

Velure reserves the right to refuse, limit, or cancel any order at our sole discretion, including in cases of suspected fraud, pricing errors, or product unavailability.

Payment

We accept payment methods made available through our approved payment providers.

By placing an order, you confirm that you are authorized to use the payment method provided.

All payment information is processed securely by third-party payment providers. Velure does not store customers' payment card details.

Shipping and Delivery

We deliver throughout South Africa.

Estimated delivery times are provided as guidelines only and may vary due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.

While we strive to ensure timely delivery, Velure shall not be liable for delays caused by third-party logistics providers.

Returns and Refunds

Customers may request a return within 30 days of receiving their order, subject to our Returns Policy.

For hygiene and safety reasons, opened or used oral care products may not be eligible for return unless defective, damaged, or supplied incorrectly.

Please refer to our Returns Policy for complete details.

Intellectual Property

All content on this website, including logos, trademarks, branding, text, images, graphics, product descriptions, and website design elements, is owned by or licensed to Velure and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution of any content is prohibited.

Prohibited Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Interfere with website functionality or security.
Submit false or misleading information.
Engage in any activity that may harm Velure or its customers.

Limitation of Liability

To the maximum extent permitted by law, Velure shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits any rights available to consumers under applicable South African law.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

Third-Party Services

Our website may utilize third-party providers for payment processing, analytics, logistics, customer communications, and other business functions.

Velure is not responsible for the content, policies, or practices of third-party services.

Amendments

Velure reserves the right to update, modify, or replace these Terms of Service at any time.

Changes will become effective immediately upon publication on this website.

It is your responsibility to review these Terms periodically.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from the use of this website or the purchase of products shall be subject to the jurisdiction of the South African courts.

Contact Us

If you have any questions regarding these Terms of Service, please contact:

Email: velure.za@gmail.com

Business Hours:
Monday – Friday
09:00 – 17:00 (SAST)

Last Updated: 11/06/2026